In addition to contacting our tenant care team by phone 24/7, we also provide services through this website via our Tenant Care Center. Once provided a user name and password, you will have access to the Tenant Care Center, which contains information about the services we provide. This portal also allows our tenants to submit online maintenance requests, access account information and schedule meetings with our tenant care teams.
All electronic requests will be addressed during normal business hours. In the event of an emergency, please contact 911 for fire, flood and life-safety issues. For less critical maintenance issues outside of normal business hours, our maintenance hotlines are as follows:
All PA locations: 717.293.4404
Charlotte, NC: 704.688.0800
Sarasota, FL: 941.756.5599
If you are a tenant and would like to have access to the Tenant Care Center, please contact Kim Long, director of real estate operations, at 717.209.4015 or email her at firstname.lastname@example.org.